Help and contact

Email us at hola@bitrir.com and we'll get back to you as soon as we can. If it's about your account, email us from the address on that account.

I can't sign in

Bitrir uses Videolibros and Pixelbook accounts: sign in with the same email and the same password. If you don't remember it, tap “Forgot your password?” in Sign in.

I want to report something

In matches with people you don't know, use the game's report button. To report someone for their username, their photo or because they're bothering you, go to their profile and tap “Report”. For a game, tap “Report this game”, below its rating. A member of the team reviews every report. If it's urgent, email us at hola@bitrir.com with the link and what happened.

I want to block someone

Go to their profile and tap “Block”. They stop being your friend, they can't send you requests, challenges or notifications, and you won't end up together in quick matches. They aren't told. You can unblock them in Settings › Your account.

I want to make a game

Go to Create a game: there you'll find the steps to make it with your AI. You can start without an account.

I want to delete my account

On the website or in the app, go to Settings › Your account and tap “Delete my account”. We'll ask for your email and your password to confirm it. You can delete just your Bitrir data or your whole Videolibros account, including on Pixelbook and the other apps. Your profile, your photo, your friends, your scores, your achievements and your games, including published ones, are deleted right away.

If you can't sign in, email us at hola@bitrir.com from your account's email address and we'll delete it for you. More details in the privacy policy.